Refund Policy

Effective October 13, 2026

14-day money-back guarantee

If HexoQuest is not right for you, you can ask for a full refund within 14 days of your first payment for a plan. No questions asked.

Renewals

Renewal payments are not refundable, but you can cancel any time and keep access until the end of the paid period. If a renewal surprised you, write to us within 14 days of the renewal and we will look at it kindly.

How to ask for a refund

Payments are processed by Paddle.com, our Merchant of Record. Request a refund through the link in your Paddle receipt email, at paddle.net, or write to us at info@hexoquest.com with the email address you used to buy. Refunds go back to the original payment method, usually within 5–10 business days.

Schools paying by invoice

For plans bought by invoice, the refund terms of the quote apply.

This policy does not limit your statutory rights as a consumer.